Specials are typically listed on our web site along with the floor plans and models. However; you may also contact us at 1-888-969-7878 for pricing information.

Is mileage included in the rental?

Yes, 100 miles per day is included in the rental. Excess mileage is calculated at 0.25 cents per mile.

What deposits are required?

A reservation deposit of $500.00 will be required at the time of your reservation is made. Balance of rental fees are due no later than 30 days before departure.

Do you actually charge the security deposit on the credit card or do you just place a temporary hold on the card?

We actually run your card for the full amount. DO NOT GIVE US A CREDIT CARD THAT WILL BE DECLINED WHEN YOUR BALANCE IS DUE, THIS MAY JEOPARDIZE YOUR RESERVATION. Remember we will automatically charge your card 30 days prior to your departure for your trip. If the credit card you have given us IS DECLINED at that time your reservation may be canceled.

How long does it take for my security deposit to be returned to me?

We will try and return your security deposit as timely as possible. Most rental offices refund once a week. We have 7days to refund the security deposit unless damage charges have been assessed to the vehicle. The refund will be returned when the repairs have been completed.

Is there a charge for the generator?

1 hour usage per day is Free. Excess usage is calculated at $3.00 an hour. You will only need the generator if you are staying in a place where there is no power. You will need the generator to power the A/C unit, DVD player, plug outlets, microwave, and television. Your furnace, refrigerator/freezer, lights, and water will work with a charged up battery which will continually charge while the unit is plugged in or driven.

Can I rent for less than a week during peak season- June/July/August?

Unfortunately, due to the busy scheduling during these peak seasons it is a 1 week minimum from July thru August. In the rare occasion there is a time slot open, we may be able to accommodate a weekend rental.

Can you define a weekly rental?

A week rental is seven nights.
So for example: Thursday - Thursday, Monday - Monday, and so on. We allow rentals to go out Monday thru Saturday. We are closed on Sundays.

Can you define a weekend rental?

A weekend rental is Friday-Monday. Coaches are due back by 10:00 a.m.

What personal documentation is required?

A copy of a valid driver's license and insurance card for each authorized driver. The person responsible for the RV and signing contracts must also complete a Rental Application.

What kind of gas mileage will we get?

Mileage depends on the size of the coach and the driving conditions. Generally, you will get between 7 and 13 miles per gallon (between 3 and 6 kilometers per liter).

Do I need a special driver's license to drive a motor home?

No, special drivers license's are not required.

When can I pick up the coach?

Nielson RV Rentals L.L.C. is open Monday through Saturday from 9 a.m. to 6 p.m. The normal pick up times are between 1 and 4 p.m. And the normal return time is between 9:00 a.m. and 10:00 a.m. Our Rental Center is closed on Sundays and all major Holidays. Pick ups are by appointment only, so please schedule your pick up time before arriving to eliminate waiting time. It is very important that you arrive on time for your delivery to allow you enough time with the technician before departure. If you are late for your delivery appointment, you must reschedule for an open time with the technician.

What Kind of coaches do you rent?

We rent bumper pull Toy Haulers, Motor Homes (class A & C) and travel trailers. Our web site lists all of the types and sizes of RV's for rent.

Is it difficult to drive a motor home?

No. Motor home's handle much like a car, especially the class "C" which has a van or truck chassis.

Are motor home's difficult to hook up?

No. At departure you will be given a 30-60 minute familiarization tour and learn how to hook it up and operate the appliances.

Does the motor home come equipped with pots and pans?

No. You will be responsible for providing your cookware and linens.

Besides the rental cost are there any other charges I will incur?

You may use your personal insurance policy or purchase insurance through our provider.

Does the motor home come with a TV, VCR or stereo?

There is an AM/FM radio with a cassette player or CD player in the dash. Most motor home's come with a TV and DVD player in the main cabin area.

Are there rollout awnings on the motor home?

No. We suggest you bring a canopy if you need shade or check with the RV park if you are staying in one. Awnings typically get damaged without special care.

Are pets/dogs allowed in the motor homes?

We do allow pets in rental motor home's, however; there is a $100 fee since some customers have severe allergies and require a pet free environment.

Is there a limit to how many people can ride in the motor home?

Nielson RV Rentals L.L.C:
Never exceed the maximum capacity as posted in the actual vehicle you will be using. Maximum capacity includes the vehicle, all fluids, all occupants and their gear.
All passengers should use the provided seatbelts. The total number of seatbelts will vary according to the vehicle and according to the floor plan of the actual vehicle you are using.
Child safety seats should be used where applicable. The installation and use of these seats should follow the recommendation of the child seat manufacturer.
We ask that you use good judgment and prudence in your decisions.
You are Required To Comply With Applicable Law.

Are there facilities close to the rental center where we can purchase supplies, propane and dispose of holding tank contents?

Our representative will be glad to direct you to the closest shopping center, fueling facilities and waste treatment center.

Can I park my car at your rental center while we travel?

Yes, we have a designated area for customer parking.

Are we allowed to travel into Canada (or vice versa)?

US registered RV's may enter Canada and return to the US and Canadian registered RV's may enter the US and return to Canada without problem. One way rentals between the two countries are not allowed. Canadian residents are not allowed to rent a US registered vehicle in the US and enter Canada.

Are we allowed to travel into Mexico?

Travel to Mexico is not permitted.

Can we travel one way to our destination or do we have to travel round trip?

One way reservations are rarely allowed. These arrangements must be made by speaking with our rental center or representative. Drop fees may be increased or decreased based on pick-up or drop-off locations, dates and vehicle availability.

How do I pay for the rental?

Nielson RV Rentals L.L.C. requires that all payment be done with a major credit card. We accept Visa and Master Cards. Payment in full is due 30 days prior to your departure date with the exception of special events such as NASCAR and NFL. Payment may be required in full at the time of your booking for special events.

Can I tow my car or boat behind the motor home?

The motor homes are only equipped with a receiver hitch, so you would need to provide your own tow bar. We allow a maximum tongue weight of 200 lbs. And a maximum gross weight of 3500 lbs. We will need a brief description and weight limits of objects. You will need to inform us of your intentions to tow at the time your reservations are made. There is a $150 fee for wear and tear.

How much does it cost to stay in a campground?

Campground rates vary based on time of year and what facilities they offer. Generally you can expect to pay between $10 and 50 per night.

What kind of facilities might a campground offer?

A partial list of commonly found facilities would include: electric, water, sewer hook-ups, washer, dryer, swimming pool, playground, BBQ pits, and on-site convenience store.

Is it possible to travel in the winter in the colder areas?

Yes, however, you will need to run the heater at all times to protect the tanks and pipes from freeze damage, or in extreme cases you would need to put RV Anti-Freeze in the water and holding tanks (by doing so, you may not use any water systems).

Are there any places we cannot take the motor home?

Yes, Vehicles are not allowed on logging or other non-public roads.
Coaches are not allowed in Mexico.

What if I return the vehicle before the due date?

Because of tight schedules, no refunds will be made for early returns or late pick ups. The only refunds we offer are prepaid mileage that was not used.

What if I am late in returning the vehicle?

Any coach not returned by 10:00 a.m. on the last contracted rental day will be required to schedule an additional day at the daily rate (that is why we offer daily rates). This will give you plenty of time to return the coach the next business day before 10:00 a.m. We schedule vehicles to go back out the same day they return so we need RVs back with enough time to prepare for the next renter that is anxiously awaiting their RV vacation. We do understand that circumstances beyond your control may exist and are willing to work with you to ensure a safe and timely return. We ask that you contact us as soon as you realize your drop-off time is at risk. Typically without notification and/or making prior arrangements; after 10:00 a.m, a full day's rental will be charged.
Coaches returned later than 10:00 a.m. will occur a $50.00 per hour fee, so please plan ahead.

What specials do you have?

For information on all of the specials Nielson RV Rentals L.L.C. is offering, please check out our web site.

Do you have baby car seats and cribs available?

No. Please plan to bring your own car seats.

Is it safe to drink the water from the motor home tank?

No, we do not recommend this. It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing.

What if I am involved in an accident?

You must notify Nielson RV Rentals immediately and provide a copy of the accident report within 24 hours of an accident and make a full report in writing.

Is there a ladder so we can get on the roof to watch the race?

Most motor homes do have ladders; however it is strongly recommended that you do not walk on the roof due to the risk of damage. Many roofs are covered/manufactured using a soft rubber membrane which is easily torn or punctured.

Are there bike racks?

No. We currently do not have bike racks for rent

Are there levelers provided?

Class C Motor home's and campers are not equipped with levelers. The jacks you typically see on the class C motor homes and campers are used to stabilize only and will not support the weight of the unit if used as a leveler. Typically, levelers are installed on class A coaches only.

Can you pick me up/drop me off at the airport?

Special arrangements may be made for pick-up and drop-off for a fee.

What if I have to cancel my reservation?

Cancellations made with 31-59 days of departure are subject to a $500 forfeiture of rental fees. Any monies collected are non-refundable. Any monies considered processing fees are not refundable or reusable for future rentals.

Can I add extra days to my rental?

Yes, that is why we have daily rates posted. You can add as many days as you like to your rental to accommodate your travel plans.

Can I smoke in the coaches?

No. all units are non smoking. A coach that has been smoked in is almost impossible to re-rent or even sale. We impose strict, severe fees if smoke is detected in the coach. Some cleaning bills can get up as high as $1000.00 to remove it. So please NO SMOKING.

Do you rent travel trailers and toy haulers?

Yes, we do. You will need the truck to pull the unit and the necessary brake controller. Please call us for more information.

Do you allow 1 day rentals?

We do not allow one day rentals because of the work required to prepare the coach. Our minimum daily rental in the off season is 2 days with a $500 minimum.

How do I know what weight my vehicle is capable of towing?

Nielson RV has a weight and measurement book suggesting what most vehicles gross vehicle towing capacities are. Please call us with the type of vehicle you have and the desired coach you want to rent, and we will get you the information you need.

What does the RV come equipped with?

Nielson RV provides the fresh water hose, waste hose, and electrical adapter. We do not supply house hold items, bedding, pots, pans, etc.

Can I drop off the RV after hours?

Once in a while it is necessary to accept drop offs after hours. You will be required to sign a waiver form holding you accountable for any damage that has occurred on your behalf during the time the unit was dropped off and the time it gets checked back in. We highly recommend you check it back in during business hours if possible.

Will someone show me how to operate the RV?

Every customer is required to go through a demonstration that will take approximately 45 minutes and is performed the day of pick up. You will want to take notes for a quick reference so you can have an enjoyable adventure.

How early should I reserve an RV?

We start getting reservations for the summer and holidays starting in September of the previous year so the sooner the better. The longer you wait the higher the chances we won't have the model you want or even worse- we may have nothing available at all. Memorial Day, 45h of July and Labor Day are sold out early in the season so if you are planning a trip near any of those holidays we suggest you make a reservation before May.

Will my auto insurance cover the rental?

Every lessee has different policies and it is impossible for us to tell you the answer for this question. You are required, before picking up the RV, to contact your personal auto insurance company to verify if you will have coverage for a Rental RV. Even if you have coverage for rental cars you may not have coverage for a rental RV since an RV is a completely different category.
If your auto insurance company will cover the RV then all we will need is proof of your coverage faxed to us.
If your auto insurance company will NOT cover the RV then we do have additional coverage options. First off, we offer a supplemental liability insurance option that runs approximately $18.00 per day. This is a million dollar umbrella policy that addresses liability needs and has no deductible. We also offer a collision damage waiver, which can release you of damage beyond the first $1500 of damage. The collision damage waiver runs an additional $20.00 per day.

What if the motor home breaks down?

If you have a break down or a problem with your coach COMMON SENSE MUST APPLY, magic cannot be performed over the phone, you the renter must lend a hand in the servicing of the coach

What If I decide to keep the RV longer while I am out on my vacation?

Nielson RV schedules RV's to go out the same day they come back in so adding a few extra days is something that we can't always do. We request that you contact us at least 2 days before your return date to notify us that you would like to keep the RV longer. If we can rearrange our schedule to accommodate your request then we will bill you for the additional days. If we cannot accommodate you by rearranging the schedule you will be required to return the RV before 10:00 a.m. on your planned return date.

What happens if I have to reschedule my rental?

Nielson RV allows you to change your dates one time without any penalties. Please make sure your reservation dates are correct before reserving your coach. We charge $35.00 for each additional change.

Do I need to call before coming in to see the coach?

No, however; we do suggest that you call before coming in so we can make sure the coach will be here for show.

Do you offer any discounts for membership or military etc?

The units are already discounted to rent in a very competitive market. We do not offer any other discounts at the present time.

What do I have to do to get my security deposit back, when returning the coach?

The To Do List

You must print this page and have it with you at time of pick up (signed) or unit will not be released.

1. I will bring back the Motor Home as clean as I have received it.

2. I will dump both gray water tank and black tank and refuel L/P with the Gas or Fuel tank full before bringing back Motor Home.

3. I will not smoke or allow any others to smoke in Motor Home.

4. I will return Motor Home on or before 10:00 a.m. on my return day.

5. I will return Motor Home in good working order as I have received it or be expected to be charged for repairs.